Privacy Policy

1. Introduction

Intelliclinic.io ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered healthcare automation platform and services.

2. Information We Collect

Account Information: Name, email address, phone number, business name, and billing information.

Usage Data: Information about how you interact with our AI employees, including call recordings, chat transcripts, appointment data, and analytics.

Patient Data: Information processed by our AI employees on your behalf, including appointment details, phone conversations, and contact information (you remain the data controller).

Technical Data: IP addresses, browser type, device information, and usage patterns.

3. How We Use Your Information

• Provide and maintain our AI employee services

• Process appointments, calls, and communications

• Improve our AI models and service quality

• Send service updates and administrative communications

• Ensure HIPAA compliance and data security

• Prevent fraud and maintain platform security

4. HIPAA Compliance

As a healthcare service provider, we maintain strict HIPAA compliance. We act as a Business Associate and have implemented appropriate administrative, physical, and technical safeguards to protect Protected Health Information (PHI). We execute Business Associate Agreements (BAA) with all healthcare customers.

5. Data Sharing and Disclosure

We do not sell your data. We may share information with:

Service providers who assist in our operations (under strict confidentiality agreements)

Law enforcement when required by law

Business partners only with your explicit consent

6. Data Security

We implement industry-standard security measures including encryption at rest and in transit, regular security audits, access controls, and continuous monitoring. All data centers are SOC 2 compliant.

7. Your Rights

• Access your personal information

• Request corrections or deletions

• Opt-out of marketing communications

• Export your data

• Request a copy of our Business Associate Agreement
  

8. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Healthcare-related data is retained according to HIPAA requirements and applicable state laws (typically 6-7 years).

9. Contact Us

For privacy questions or to exercise your rights, contact us at:

Email: [email protected]

Phone: 1-800-AI-CLINIC